Purpose of This Privacy Policy

The Moorah Privacy Policy describes Moorah’s practices regarding personal data provided by users or otherwise obtained through use of the platform and services. Moorah recognises the importance of managing, protecting and processing personal data in accordance with applicable privacy laws and regulations.

What Is Personal Data?

Personal Data refers to information about an individual who can be identified from that information alone or together with other information available to an organisation. Examples may include a person’s name, identification details and contact information.

Who Does This Policy Apply To?

This policy applies to users of Moorah’s services, including buyers and sellers, except where expressly stated otherwise. It should also be read together with other applicable notices, contractual provisions and consent clauses relating to the collection, storage, use, disclosure or processing of personal data.

Acceptance and Policy Updates

By registering an account, accessing the platform or using Moorah services, users acknowledge the practices described in this Privacy Policy. Moorah may amend the policy and publish updated terms on the platform. Continued use of the platform or services is subject to the applicable policy and privacy laws.

Account Registration and Platform Use

Moorah may collect personal data when users register for or use its services, create an account, submit forms, enter agreements, provide documents or information, use products or services, or complete transactions through the platform.

Communications and Customer Service

Information may be collected when users communicate with Moorah through telephone calls, letters, face-to-face meetings, social media, email or interactions with customer service agents. Telephone communications may be recorded where applicable.

Device Permissions and Online Activity

Moorah may receive information when users interact with its website or application, grant device permissions, use electronic services or interact with technologies such as cookies.

Other Sources of Personal Data

Personal data may also come from Moorah affiliates, third parties and other sources, including logistics or payment service providers, business partners, credit bureaus or scoring agencies, marketing partners, referral or loyalty programs, other platform users, and publicly available or governmental sources.

Personal Data About Other Individuals

If a user provides Moorah with personal data relating to another person, such as a family member, friend or contact, the user represents that the necessary consent has been obtained for Moorah to process that information in accordance with the Privacy Policy.

Account and Contact Information

Moorah may collect information such as a user’s name, date of birth, telephone number, gender, billing address and delivery address.

Payment and Verification Information

Personal data may include bank account and payment information as well as government-issued identification or other information required for due diligence, identity verification, know-your-customer procedures or fraud prevention.

Device, Network and Location Information

Moorah may collect information associated with devices used to access the platform, network information, contact-list information where permission has been granted, and location data where applicable.

Usage, Transaction and Communication Data

Information may include searches, orders, platform interactions, content and advertising interactions, communication preferences, communication history, photographs, audio or video recordings and other data associated with a user’s use of Moorah services.

Accuracy of Information

Users should not submit inaccurate or misleading information and should inform Moorah when information changes or becomes inaccurate. Moorah may request additional documentation to verify information provided by a user.

Social Media Information

Where users register through a social media account, link a Moorah account with an external social media account or use social media features, Moorah may access information voluntarily provided to that service in accordance with the relevant provider’s policies.

Technical Information

When users browse Moorah’s website or mobile application, their devices may provide technical information such as an IP address, operating system, browser type, mobile device type, device characteristics, device identifiers, referring website, pages visited and visit times.

Location Data

Moorah’s mobile applications may collect precise device location information using technologies such as GPS or Wi-Fi where the relevant permissions are provided. Location information may be used for applicable location-based services or relevant content. Users may generally manage location permissions through their device settings.

Content and Platform Activity

Information about content viewed, advertising interactions, software accessed through the platform and the time of those interactions may also be collected as part of platform usage data.

How Moorah Uses Cookies

Moorah, authorised service providers and advertising partners may use cookies or similar technologies in connection with the platform. Cookies can help remember visits, support shopping-cart functionality, understand platform usage, improve services and provide content relevant to user interests.

Cookie Data and Personal Data

Cookie information may be linked with personal data and information about selected products or pages viewed. Such information may be used for data analysis, platform functionality, advertising and monitoring the use of Moorah services.

Managing Cookies

Users may adjust their browser or device settings to refuse cookies. However, disabling cookies may prevent some functions of the Moorah platform or services from operating as intended.

Providing and Managing Services

Moorah may process personal data to manage accounts, administer access to its platform, process applications and transactions, fulfil requests for products and services, remember user preferences and communicate information concerning services or unusual account activity.

Identity, Verification and Risk Management

Personal data may be used for identification, verification, due diligence, know-your-customer procedures, fraud prevention, risk management and other screening activities required by applicable legal or regulatory obligations.

Customer Service and Communications

Moorah may use contact information to respond to enquiries, provide customer service and communicate with users through channels such as calls, text messages, email, postal mail or other available methods for purposes related to their relationship with Moorah.

Research and Service Improvement

Information may be processed for research, surveys, analytics, product and service development, profiling, audits and other activities intended to understand how Moorah services are used and improve the customer experience.

Marketing and Promotional Communications

Moorah may use personal data for marketing and advertising purposes where applicable, including sending information concerning products, services, loyalty programs, partner offers or promotional activities. Users may use the available unsubscribe mechanism for applicable marketing communications.

Legal and Regulatory Purposes

Moorah may process, preserve or disclose information where required by applicable law, legal process, court order or governmental or regulatory authority, or where reasonably necessary to enforce applicable terms, investigate fraud or unlawful activity, address legal claims or protect rights, property and personal safety.

Business Transactions

Personal data may be processed in connection with an actual or potential business asset transaction involving Moorah or its related corporations or affiliates, including transactions such as a purchase, sale, merger, financing, restructuring or disposal of business assets.

Personal Data Security

Moorah implements security measures intended to protect personal data held on its systems. Access to secured information is limited to persons with appropriate access rights. However, no method of data storage, processing or transmission can guarantee absolute security.

Data Retention

Personal data is retained in accordance with applicable privacy laws and other legal requirements. Moorah may destroy or anonymise information when the purpose for which it was collected is no longer served, retention is no longer required for legal or business purposes and no other legitimate interest requires further retention.

Data After Account or Service Termination

If a user stops using Moorah or permission to use the platform or services is terminated or withdrawn, certain personal data may continue to be stored, used or disclosed where permitted or required under the Privacy Policy and applicable privacy laws.

Service Providers and Business Partners

Moorah may use, process, disclose or transfer personal data to third-party service providers, agents, affiliates, related corporations and other parties for purposes described in the Privacy Policy. These may include logistics providers, financial service providers, marketing and advertising partners, telecommunications providers, information technology companies and data centres.

Buyers, Sellers and Other Users

Where necessary for platform transactions or applicable services, personal data may be disclosed to buyers, sellers or other users in connection with the purposes described in the Privacy Policy.

Government and Regulatory Authorities

Personal data may be disclosed to governmental or regulatory authorities where Moorah is required or permitted to do so under applicable laws, regulations, legal processes or other recognised legal grounds.

Business Transfers

Information may be transferred to a buyer, successor or other relevant party in connection with a merger, restructuring, reorganisation, dissolution, sale or transfer of some or all of Moorah’s assets or another applicable business transaction.

Advertising and Statistical Information

Moorah may share information, including statistical and demographic information relating to users and use of its services, with advertising partners and third-party suppliers involved in advertising, remarketing or related programming.

Seller Responsibilities for Personal Data

Sellers receiving buyers’ personal data through Moorah are required to comply with applicable privacy laws and restrictions governing use, disclosure, retention and protection of that data. Such information should be used only as reasonably necessary for authorised platform interactions and transactions.

Users Under 13

Moorah’s services are not intended for children under 13, and Moorah states that it does not knowingly collect or maintain personal data or non-personally-identifiable information from children under that age.

Personal Data of Minors

Parents and legal guardians should not allow children under their care to submit personal data without appropriate consent. Where Moorah believes personal data from a child under 18 was submitted without parental consent, it may remove the information and close accounts used exclusively by such children.

Google Analytics

The platform uses Google Analytics to analyse how users interact with Moorah. Google Analytics may use cookies and process information such as IP addresses and website activity in accordance with Google’s applicable practices and policies.

Third-Party Applications and Services

Software applications or services made available through Moorah may separately access certain user information or request additional information directly from users. Third-party products and services are not necessarily owned or controlled by Moorah, and users are encouraged to review the relevant third party’s terms and privacy policies.

YouTube API Services

Where users share YouTube videos through the Moorah Livestream feature, Moorah uses YouTube API Services. Use of YouTube content is also subject to the applicable Google and YouTube privacy terms and policies.

Security of Personal Data

Moorah uses security measures intended to maintain the safety of personal data under its possession or control, including secured networks and restricted access. Nevertheless, absolute security cannot be guaranteed.

Links to External Websites

Moorah may provide links to third-party websites or services and may participate in partnerships or co-branded services. These external websites have their own privacy and security practices, and Moorah does not control their websites or data collection practices.

Responsibility for Third-Party Sites

Third-party links are provided for user convenience. Moorah states that it is not responsible for the content, security measures or activities of third-party sites, and users access such external services at their own risk.

Processing Personal Data Outside Your Country

Personal data may be transferred to, stored or processed outside a user’s country of residence for purposes described in the Privacy Policy. Moorah states that international transfers will be handled in accordance with applicable privacy laws and regulations.

What information does Moorah collect?

Moorah may collect account and contact information, payment and verification details, device and network data, location information, transaction and usage data, communications and other information provided through use of the platform and services.

Why does Moorah collect personal data?

Personal data may be used to provide and administer services, process transactions, manage accounts, verify identities, provide customer support, improve services, conduct research and marketing activities, prevent fraud and comply with applicable legal requirements.

Does Moorah use cookies?

Yes. Moorah and authorised third parties may use cookies and related technologies to support platform functionality, understand usage, remember preferences, maintain shopping-cart functions and provide relevant content or advertising.

Can I disable cookies?

Users may adjust browser or device settings to refuse cookies, although doing so may limit access to certain functions of the platform or services.

Does Moorah share personal data with third parties?

Personal data may be disclosed or transferred to authorised service providers, affiliates, business partners, buyers or sellers, governmental authorities and other relevant parties for purposes permitted by the Privacy Policy and applicable laws.

Does Moorah transfer personal data overseas?

Yes. Personal data may be transferred, stored or processed outside the user’s country of residence, subject to applicable privacy laws and regulations.

How long does Moorah retain personal data?

Moorah retains personal data in accordance with applicable privacy laws and legitimate legal or business requirements and may destroy or anonymise it when continued retention is no longer necessary.

How does Moorah protect personal data?

Moorah implements security measures including secured networks and restricted access to personal data. However, the policy states that absolute security cannot be guaranteed.