Acceptance of the Terms of Use

The Moorah Terms and Conditions apply when users access the platform and/or use its services. Accessing or using Moorah constitutes acceptance of the applicable Terms of Use. Additional terms may apply to particular services, features, content or purchases available through the platform.

Access to Protected Areas

Password-protected or secure areas of the platform are restricted to customers with registered accounts. Users must not attempt to gain unauthorised access to protected areas, services or information through methods that Moorah has not intentionally made available for their use.

Age and Capacity Requirements

Users must meet the applicable legal requirements and have the capacity to enter into contracts in order to use the services. The terms also state that users under 21 must obtain consent from their parent or legal guardian, including acceptance of the Terms of Use and responsibility for the user’s actions, associated charges and compliance with the terms.

Monthly Referral Commission Requirement

From 1 October 2025, users receiving commissions from their downline must make a qualifying purchase each month to activate commissions earned during that month. Commissions initially appear as a Floating Balance and, after the purchase requirement is met, the month’s Floating Balance is transferred to Total Balance on the first day of the following month. The terms state that users are required to purchase at least RM65 worth of products per month to maintain referral bonus income. Unactivated commissions may be passed to an active upline.

Interpretation of the Terms

Unless otherwise defined, the definitions and interpretation provisions specified in Schedule 1 apply to these Terms of Use. These definitions should be read together with the relevant clauses governing the platform, services and users.

Guidelines for Using Moorah

Users agree to comply with notices, operating rules, policies, guidelines and instructions relating to access to the platform and use of its services. Moorah may revise applicable terms from time to time, with changes taking effect when published on the platform.

Restricted Activities

Users must not impersonate another individual or entity, falsely represent an affiliation, use Moorah for illegal or unlawful purposes, attempt unauthorised access, interfere with the operation or use of the platform, distribute prohibited materials, upload malicious software or harmful code, or use the services contrary to applicable laws and acceptable-use requirements.

Platform and Service Availability

Moorah may upgrade, modify, suspend or discontinue all or part of the platform or its services. The Terms of Use state that Moorah is not liable for access disruptions resulting from such changes.

Monitoring and Platform Protection

Moorah reserves the right, without being obligated, to monitor or screen platform content, restrict access, report suspected legal violations to relevant authorities, cooperate with investigations and request user information where inaccurate, misleading or fraudulent information is suspected.

Privacy and Related Terms

Access to and use of Moorah is also subject to the Moorah Privacy Policy. Additional terms may apply to specific products, vouchers, services or other platform features, and those specific terms may take precedence where applicable.

Scope and User Obligations

Users are expected to access and use Moorah lawfully and in good faith. Information provided through the platform must be accurate, and users are responsible for the information they submit. Moorah reserves the right to reject or cancel use of services where fraud or suspicious transactions are suspected.

Product Descriptions

Moorah seeks to provide accurate product information; however, the Terms of Use state that product descriptions may not always be accurate, complete, current or free from errors. Customers should review the available product information when making a purchase.

Product Pricing

Listed prices are subject to applicable taxes unless otherwise stated. Product prices may be updated without prior notice. Customers should refer to the current product and checkout information before completing an order.

Third-Party Vendors

Products may be listed and sold by third-party vendors that are not affiliated with Moorah. A transaction with a third-party vendor constitutes an independent sale agreement between the customer and that vendor.

Username and Password

Certain Moorah services may require users to create an account and provide Personal Data. Users are responsible for keeping their username and password confidential, maintaining account security and informing Moorah promptly if they suspect that their login credentials have been compromised or used without authorisation.

Biometric Verification

Where supported by a permitted mobile device and made available through Moorah, users may be able to use fingerprint or facial recognition as a verification method. Users are responsible for the security of their device and biometric functions. The Terms state that Moorah does not collect, process or store facial or fingerprint information as part of providing this verification service.

Account Access and Responsibility

Access and activity associated with a user’s username, password or enabled biometric verification may be treated as activity performed by that user. Account credentials and verification information must therefore remain confidential and must not be shared with other parties.

Ownership

Intellectual property associated with the Moorah platform and its materials is owned, licensed or controlled by Moorah, its licensors or its service providers. Applicable intellectual property rights may be enforced to the extent permitted by law.

Restricted Use of Materials

Platform materials must not be reproduced, reverse engineered, decompiled, altered, distributed, republished, broadcast, mirrored, transferred, transmitted or otherwise used without the required permission. Permitted personal and non-commercial use remains subject to the applicable Terms of Use and copyright notices.

Trademarks

Trademarks displayed through the platform may belong to Moorah or third parties. Display of a trademark does not by itself grant users a licence or right to use that trademark without the relevant owner’s permission.

General Exchange and Return Policy

Exchanges and returns must follow the instructions in the applicable Moorah Exchange and Returns Policy. As a general rule, goods sold are non-exchangeable, non-returnable and non-refundable except where an item is delivered damaged, defective or incorrect, or where otherwise required by applicable law.

Damaged, Defective or Incorrect Products

Customers who receive a damaged, defective or incorrect product must notify Moorah Customer Service within three calendar days from the date the goods are delivered. Customers may be required to provide proof of purchase together with clear photographs or videos showing the product and its packaging. Claims made after the three-day period may not be accepted.

Review of Claims

Moorah may inspect and verify a claim before determining whether an exchange, refund, replacement or another appropriate remedy will be provided.

Incorrect Product Delivered by Moorah or Seller

If Moorah or a seller delivers an incorrect product, the customer must notify Moorah Customer Service within three calendar days of delivery. After verification, Moorah may arrange for the incorrect product to be exchanged for the correct product at no additional cost to the customer.

Incorrect Orders Placed by Customers

Customers are responsible for checking selected products, quantities and delivery information before completing a purchase. Orders placed incorrectly by the customer are not eligible for cancellation, return, exchange or refund except where otherwise required by applicable law.

Contacting Moorah or the Seller

Customers with questions or complaints may contact the relevant seller through the platform where applicable or contact Moorah through the Contact Us page.

Dispute Resolution

If a customer and seller cannot resolve a dispute through amicable negotiation, the Terms provide that Moorah may suggest and implement an appropriate resolution at its discretion.

Content Submitted by Users

When users submit questions, reviews, comments, suggestions or other materials to the platform, they grant Moorah a non-exclusive licence to use those submissions in accordance with the Terms of Use. Users must not misrepresent their identity or the origin of a submission. Moorah may publish, remove or edit submitted material but is not obligated to do so.

Informational and Promotional Emails

Information provided by users, including Personal Data, may be used to send informational and promotional emails in accordance with the applicable terms. Users may subsequently opt out of promotional emails through the appropriate unsubscribe link provided in such communications.

Personal Data and Privacy

Users acknowledge the Moorah Privacy Policy and the collection, use and disclosure of Personal Data for purposes described in that policy. Users should review the Privacy Policy together with these Terms and Conditions.

Termination by Moorah

Moorah may terminate or restrict a user’s access to the platform or services, including disabling applicable account credentials or verification functions, where permitted under the Terms of Use. This may include circumstances involving breaches of the terms or other conduct considered inconsistent with applicable platform requirements.

Termination by the User

A user may terminate the Terms of Use by providing seven days’ written notice through the Moorah Contact Us page, subject to the applicable termination provisions.

Effect of Termination

Once access to the platform or services is terminated, the user will cease to have access to the relevant services. Where an account balance remains, withdrawal is subject to the terms and conditions applicable at the time of termination.

What are the Moorah Terms and Conditions?

They establish the rules governing access to and use of the Moorah platform and services, including user obligations, account security, purchases, intellectual property, returns, submissions and termination.

Can Moorah update its Terms of Use?

Yes. The Terms state that Moorah may revise applicable terms from time to time. Users are expected to review published terms and comply with changes once they apply.

Are Moorah products refundable or returnable?

Goods are generally non-exchangeable, non-returnable and non-refundable, except for circumstances such as damaged, defective or incorrect products or where applicable law requires otherwise.

How long do I have to report a damaged or incorrect product?

The Terms require customers to notify Moorah Customer Service within three calendar days from the date of delivery and supporting evidence may be requested.

What is required to maintain referral bonus income?

The terms state that a user must purchase at least RM65 worth of products each month to maintain referral bonus income and activate commissions earned from their downline for that month.

How can I contact Moorah about these terms?

Questions and complaints can be submitted through the Moorah Contact Us page or, where applicable, directly to the relevant seller through the platform.